Terms of Use & Sale

01About Qasr Al Anqaa

This website is operated by Qasr Al Anqaa Project Management Services LLC, Dubai, United Arab Emirates.

Qasr Al Anqaa provides and facilitates services across international trade, sourcing, project and business services, market development, advisory work, business assessment, publications, research, digital reports and investment-related opportunities.

References to “Qasr Al Anqaa”, “QAA”, “we”, “us” or “our” in these Terms refer to the relevant Qasr Al Anqaa entity providing the website, content or service concerned.

02Accepting these Terms

By accessing or using this website, creating an account where available, submitting a request, purchasing a digital product or service, or otherwise using a service that refers to these Terms, you agree to be bound by them.

If you are acting on behalf of a company or another organisation, you confirm that you have authority to act for that organisation and, where applicable, to bind it to these Terms.

You must have the legal capacity required to enter into the relevant transaction.

If you do not agree with these Terms, you should not purchase or use a service that is offered subject to them.

03Scope of these Terms

These Terms apply to the use of the public website and to digital services sold or provided through it.

They may apply to:

• business and commercial enquiries;
• business assessments and related reports;
• Business Clinic and advisory services;
• CARAVAN and other publications;
• Qasr Al Anqaa Intelligence reports and services;
• paid research and digital reports;
• subscriptions and access-based services;
• and other professional or digital services offered through the website.

A separate agreement may apply to a particular service or transaction.

In that case, the separate agreement forms part of the contractual relationship and takes priority over these general Terms where there is a conflict.

04Website use

You may use this website for lawful business, informational and professional purposes.

You must not use the website to:

• interfere with its operation or security;
• attempt unauthorised access to systems, accounts or data;
• submit unlawful, fraudulent, deceptive or malicious material;
• use automated systems to place unreasonable loads on the website;
• systematically copy, scrape or extract protected website content without permission;
• impersonate another person or organisation;
• or use the website in a way that infringes the rights of Qasr Al Anqaa or another party.

We may take reasonable measures to protect the website, its users and our systems against misuse or security risks.

05Website information

Information published on the website is provided for general business and informational purposes unless expressly stated otherwise.

We aim to keep information useful and current, but markets, prices, availability, regulations, logistics conditions and commercial opportunities can change.

Website content should not be treated as a binding commercial offer unless it is expressly identified as such.

A reference to a product, market, investment opportunity or service does not by itself create an obligation on Qasr Al Anqaa to enter into a transaction.

06Trade and commercial enquiries

Information shown on commodity, sourcing, supply-chain or trade pages is intended to describe Qasr Al Anqaa’s capabilities and areas of activity.

Submitting an enquiry does not create a sale, supply commitment or binding contract.

1. Website
2. Enquiry
3. Commercial document
4. Binding transaction

Any actual commodity or commercial transaction may be subject to separate documents such as a quotation, commercial offer, pro forma invoice, sale and purchase agreement, service agreement or other transaction-specific terms.

Product availability, origin, specification, quantity, price, delivery schedule and payment terms are determined in the relevant commercial documentation.

If transaction-specific documents conflict with these general Terms, the transaction-specific provisions govern that transaction.

07Investment-related information

Investment-related pages and materials on this website are provided for introductory and informational purposes unless expressly stated otherwise.

Nothing on the public website should be treated solely on its own as a public offer of securities, a guarantee of investment performance or a promise of financial return.

Users are responsible for carrying out the legal, financial, commercial and technical review appropriate to a particular opportunity.

Some opportunities may require qualification, additional information, confidentiality arrangements or separate agreements before detailed information is provided.

Unless expressly agreed otherwise in a specific professional engagement, general website content does not constitute personalised legal, tax, financial or investment advice.

08Business assessment and advisory services

Business assessments, diagnostic tools and similar services are intended to help users better understand aspects of their business, operations, market position or readiness.

A score, category, report or recommendation may be generated using structured criteria or automated calculations.

Such outputs are business guidance.

They are not guarantees of business performance and should not replace professional judgment where a decision requires detailed financial, legal, technical or other specialist analysis.

Where Qasr Al Anqaa provides a customised advisory engagement, the scope, deliverables, fees and responsibilities may be set out in a separate proposal, engagement letter or service agreement.

10Orders and contract formation

When you submit an order for a paid service or digital product, you confirm that the information you provide is accurate and that you intend to purchase the selected item or service.

1. Product / service
2. Order
3. Payment
4. Delivery / access

The product or checkout page should identify the principal characteristics of the purchase, the price and any material conditions before you confirm the order.

Unless stated otherwise for a particular service, an automated acknowledgement that an order has been received does not necessarily mean that the order has been accepted.

A contract for the purchase is formed when Qasr Al Anqaa confirms the order, provides access to the purchased content or otherwise expressly accepts the transaction.

We may decline or cancel an order where reasonably necessary, including where:

• a service is unavailable;
• pricing or technical information contains an obvious error;
• payment cannot be confirmed;
• or the transaction raises a legitimate security or compliance concern.

If Qasr Al Anqaa cancels an accepted order after receiving payment and no service has been provided, amounts due for refund will be handled in accordance with applicable law and the relevant refund terms.

11Prices, taxes and charges

The price displayed for a paid report, subscription or service will be the applicable price for that purchase unless another price has been expressly agreed in writing.

Prices may be shown in AED or another stated currency.

Applicable taxes, including VAT where relevant, and any material additional charges should be identified before the purchase is confirmed or in the relevant commercial document.

Prices may change for future purchases.

A later price change does not alter a completed transaction unless otherwise required or agreed.

13Invoices and transaction records

Where applicable, an electronic invoice, receipt or other transaction record will be issued in connection with the purchase.

The document may include information such as:

• the service or product purchased;
• price;
• applicable tax;
• transaction details;
• and provider information.

Customers should retain transaction records relevant to their purchase.

14Delivery and access

Digital reports or content may be delivered by download, account access, email or another method identified on the relevant page.

Where immediate access is advertised, we will aim to provide access promptly after successful payment and any required verification.

Where a report, assessment or service requires preparation or human input, the relevant page, proposal or order confirmation may specify an expected delivery period.

Customers are responsible for providing an accurate email address and other information reasonably required for delivery.

If you have paid for content or a service and have not received the expected access or delivery, contact us so that the issue can be investigated.

15Subscriptions

Some services may be offered on a subscription basis.

Before purchase, the relevant page should state:

• the billing period;
• price;
• access period;
• and whether the subscription renews automatically.

1. Subscription
2. Billing period
3. Access
4. Renewal / cancellation

Automatic renewal will apply only where it is clearly disclosed and agreed as part of the subscription process.

Where cancellation is available, cancellation prevents future renewal in accordance with the relevant subscription terms.

Cancellation does not automatically create a right to a refund for an already completed billing period unless the applicable refund policy, service terms or law provides otherwise.

16Cancellations, defects and refunds

Cancellation and refund eligibility may depend on:

• the type of product or service;
• whether delivery or performance has begun;
• whether digital content has already been accessed;
• and the applicable legal requirements.

The relevant Refund & Cancellation Policy and any service-specific conditions form part of the purchase terms where applicable.

Nothing in these Terms removes rights that cannot lawfully be excluded.

If paid content or a service:

• is not delivered as agreed;
• is materially different from its description;
• contains a qualifying defect;
• or is subject to another circumstance giving rise to a statutory remedy;

the customer may contact Qasr Al Anqaa to request an appropriate resolution.

Depending on the circumstances and applicable requirements, this may involve:

• correction;
• re-performance;
• replacement;
• access restoration;
• cancellation;
• or refund.

17Accounts and access credentials

Where an account is required, you are responsible for keeping your login credentials confidential and for activity carried out through your account where reasonably attributable to you.

You must notify us if you reasonably believe that your account has been accessed without authorisation.

Access to paid content may be limited to:

• the individual purchaser;
• the purchasing organisation;
• or the number of authorised users identified in the relevant purchase.

Account credentials must not be sold, publicly shared or used to provide unauthorised access to paid services.

18Information and documents you provide

Information submitted to Qasr Al Anqaa should be accurate to the best of your knowledge.

You must have the necessary right or authority to submit documents, data or other material that you provide to us.

Submitting information through a general website form does not by itself create a confidentiality or non-disclosure agreement.

If information is commercially sensitive and requires formal confidentiality protection, the parties may enter into a separate confidentiality agreement or use an agreed secure process before detailed information is exchanged.

Personal information is handled in accordance with our Privacy & Data Use Notice.

19Intellectual property

Unless otherwise stated, the website, its original text, reports, publications, graphics, branding, design elements and other proprietary content are owned by or licensed to Qasr Al Anqaa and are protected by applicable intellectual-property laws.

• Purchase≠Ownership transfer
• PurchaseLimited permitted use

You may view and use public website content for ordinary lawful purposes.

You may not:

• remove copyright or ownership notices;
• falsely present Qasr Al Anqaa content as your own;
• or reproduce substantial protected material for commercial redistribution without permission.

Separate licence conditions may apply to particular reports, datasets or subscription products.

20Third-party websites and services

The website may contain links to third-party websites, social platforms, payment providers or other external services.

A link does not mean that Qasr Al Anqaa controls or guarantees that external service.

Your use of an external service may be governed by that provider’s own terms and privacy policies.

Qasr Al Anqaa is not responsible for independent third-party content or systems except to the extent required by applicable law or expressly agreed otherwise.

21Service availability and changes

We may update, improve, replace or discontinue website features or digital services where reasonably necessary.

Temporary interruption may occur because of:

• maintenance;
• security work;
• third-party outages;
• or technical problems.

We do not promise that every public website feature will remain available permanently or operate without interruption.

If a change affects a paid service already purchased, any contractual commitments applying to that purchase remain subject to the relevant service terms and applicable law.

24Suspension or termination of access

We may suspend or restrict access to an account or digital service where reasonably necessary to:

• protect security;
• investigate suspected misuse;
• respond to a legal requirement;
• address non-payment;
• or enforce these Terms.

Where practical and appropriate, we will seek to provide reasonable notice before materially restricting a paid service.

Termination or suspension does not affect rights or obligations that arose before the effective date of termination.

25Complaints and support

If you have a complaint about a website purchase, digital service or transaction, please contact Qasr Al Anqaa and provide sufficient information for us to identify the matter, including an order or transaction reference where available.

Email: info@qasralanqaa.com

We will review the matter and seek an appropriate resolution.

Nothing in this section prevents a customer from exercising any right to contact a competent authority where such a right exists under applicable law.

26Electronic communications

By using digital services or making a purchase through the website, you agree that transaction-related notices, confirmations, invoices, access information and service communications may be provided electronically.

Consent to receive service communications is separate from consent to receive unrelated marketing messages.

27Governing law and disputes

These Terms are governed by the applicable laws of the United Arab Emirates.

Subject to any mandatory jurisdiction or consumer-protection rules that apply to a particular case, disputes arising from these Terms or use of the website will fall within the jurisdiction of the competent courts of Dubai, United Arab Emirates.

The parties are encouraged to first attempt to resolve a dispute through direct communication where appropriate.

28Changes to these Terms

We may update these Terms to reflect changes in our services, commercial model, technology or applicable requirements.

The date shown at the beginning of the page identifies the latest published version.

A change will not normally alter the terms of a transaction already completed unless the change is required by law or expressly agreed by the parties.

Where appropriate, material changes affecting an ongoing paid service may be communicated separately.